Are you aware of the upcoming ‘Digital Switchover’ or ‘landline switch off’?

The UK's telephone network is undergoing a significant transformation, and on behalf of the government and telephone providers, we are sharing essential information about this change.

Between now and 2025, most telephone providers will be transitioning their customers from old analogue landlines to new, upgraded landline services that utilize digital technology. As a result, services reliant on the old landline system, such as home phones and healthcare devices, will need to be migrated to the new setup.

How will this affect you, and what steps do you need to take? The good news is that your landline isn’t going away, and for the majority of consumers and businesses, this transition will be relatively straightforward. Your telecoms provider (Virgin Media O2 or BT) will get in touch with you before the switchover to ensure a smooth process and discuss any necessary actions to safeguard your service.

In fact, many customers are already embracing the change when they upgrade to full fibre broadband. For those with an internet connection, the process may be as simple as plugging your phone into your broadband router instead of the traditional wall socket.

However, some services may be affected, and it’s important to be informed and share this information:

  • If you or someone you know uses a telecare device connected to a phone line (such as a fall monitor, lifeline, or personal alarm), get in touch with the service provider to understand how the switch could impact the device’s functionality.
  • For other devices connected to your phone line, such as alarm systems, you might need to upgrade them to ensure compatibility with the new digital phone line. If you’re unsure about the impact on any device in your home or business, contact the equipment supplier or manufacturer for guidance on its compatibility with digital technology.
  • It’s crucial to inform your telecom provider if your landline is the sole means of making emergency calls. Digital landlines cannot carry a power connection, so in the event of a power cut, they will not function. If you have a mobile phone, it can still be used for emergency calls. However, if you lack any other means of contacting emergency services, your telecoms provider will provide a solution to enable emergency calls.

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